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Details for Hotel, Motel, and Resort Desk Clerks


Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.


  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Compute bills, collect payments, and make change for guests.
  • Perform simple bookkeeping activities, such as balancing cash accounts.
  • Issue room keys and escort instructions to bellhops.
  • Review accounts and charges with guests during the check out process.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Date-stamp, sort, and rack incoming mail and messages.


  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Education, Training, Experience

  • Education - These occupations usually require a high school diploma.
  • Training - Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Experience - Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.


  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Service Orientation - Actively looking for ways to help people.

Related Careers

  • Counter and Rental Clerks
  • Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
  • Food Servers, Nonrestaurant
  • License Clerks
  • Receptionists and Information Clerks
  • Reservation and Transportation Ticket Agents and Travel Clerks
  • Telephone Operators
  • Ushers, Lobby Attendants, and Ticket Takers
Wages for this career
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