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Details for Concierges


Assist patrons at hotel, apartment or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.


  • Make dining and other reservations for patrons, and obtain tickets for events.
  • Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
  • Make travel arrangements for sightseeing and other tours.
  • Receive, store, and deliver luggage and mail.
  • Perform office duties on a temporary basis when needed.
  • Pick up and deliver items, or run errands for guests.
  • Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.
  • Arrange for the replacement of items lost by travelers.
  • Arrange for interpreters or translators when patrons require such services.
  • Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.


  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Education, Training, Experience

  • Education - Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  • Training - Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  • Experience - Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.



  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Service Orientation - Actively looking for ways to help people.

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