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Details for Baggage Porters and Bellhops


Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.


  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
  • Receive and mark baggage by completing and attaching claim checks.
  • Greet incoming guests and escort them to their rooms.
  • Assist physically challenged travelers and other guests with special needs.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Deliver messages and room service orders, and run errands for guests.
  • Explain the operation of room features such as locks, ventilation systems, and televisions.
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Compute and complete charge slips for services rendered and maintain records.
  • Page guests in hotel lobbies, dining rooms, or other areas.
  • Pick up and return items for laundry and valet service.
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
  • Complete baggage insurance forms.
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.


  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Education, Training, Experience

  • Education - These occupations usually require a high school diploma.
  • Training - Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Experience - Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.


  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


Related Careers

  • Cargo and Freight Agents
  • Combined Food Preparation and Serving Workers, Including Fast Food
  • Counter and Rental Clerks
  • Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
  • Dining Room and Cafeteria Attendants and Bartender Helpers
  • Flight Attendants
  • Food Servers, Nonrestaurant
Wages for this career
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