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Department of Education outlines goals under Executive Order on customer experience
December 14, 2021
Students and parents should and will be able to expect a good customer experience when they interact with any federal agency, including the U.S. Department of Education, under a new executive order announced earlier this week.
An Executive Order issued on December 13 directs federal agencies to "put people at the center of everything the government does."
The Department of Education released an announcement on Monday outlining some of its actions under the new Executive Order:
- Direct Loan borrowers will need to navigate only a single repayment portal on StudentAid.gov, so that they can apply for, manage, and repay their loans without having to visit multiple websites and manage multiple sets of credentials for different aspects of their student loans.
- Public Service Loan Forgiveness candidates will be able to apply for the program with less paperwork than currently and without having to fill out forms with information they have already provided to the Federal government previously.
- Students and borrowers can receive relevant recommendations for other benefits and services they may qualify for to lower additional economic barriers to postsecondary education completion.
Anyone interested in learning more about the Executive Order should visit the President's Management Agenda website.